Privacy Policy

 

Introduction

Welcome to the Luttons Dunford privacy policy.

Luttons Dunford respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Luttons Dunford collects and processes your personal data through your use of this website, including any data you may provide through this website

Controller

Luttons Dunford is the controller and responsible for your personal data (collectively referred to as "Luttons Dunford", "we", "us" or "our" in this privacy policy).

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Full name of legal entity: Luttons Dunford

Email address: info@luttonsdunford.co.uk

Postal address: 49 Brunswick Road Gloucester GL1 1JS

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We keep our privacy policy under regular review

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity information includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender, including  postal address email address and telephone numbers

  • information relating to your location, preferences and / or interests

  • employment and job application details, e.g. date of birth, employment history, qualifications, and other information relating to such an application

  • photographic identification and other proof or residence identification

  • in certain circumstances, your and others’ signature(s), National Insurance number(s), financial details such as bank account details

  • in certain circumstances, data relating to health ethnicity, race, religious beliefs, trade union membership and other ‘special category personal data’ which may be relevant to the provision of the legal services being provided to you

  • the content of any enquiry submitted over our website

  • any other personal data we collect in the context of our work for our clients or in the course of operating our business and necessary for the performance of legal services on your behal

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

  1. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • You may give us your Personal Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
  • wish to use our services;
  • subscribe to our service
  • request marketing to be sent to you;
  • give us feedback or contact us.
  • We do not use  cookies on our website
  • We will receive personal data about you from various third parties and public sources such as Companies House , Anti Money laundering providers and including where appropriate your previous employers , and other professionals relevant to the provision of the legal services and other search information providers

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract for the provision of legal services we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Lawful basis for processing including basis of legitimate interest

To register you as a new Client

Performance of a contract with you

To process and deliver legal services to you including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will including notifying you about changes to our terms or privacy policy or marketing to you and determining what services may be relevant to you.

 

(a) Performance of a contract with you

(b) Necessary for our legitimate interests such as  marketing and communications

To comply with any legal, statutory or professional obligations

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

Marketing

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

  1. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above and those required for us to provide legal services and information to you and shall include:.

  • The Land Registry and other government agencies connected with the provision of legal services on your behalf

  • Property Search Agents

  • Companies House

  • HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances Our professional regulatory body

  • Smartsearch connected with identity and anti-money laundering checks

  • < >

    Professional Advisers and Insurers relevant to the our professional insurance or the provision of insurance relevant to the legal services being provided to you

  • Other third parties involved in the transaction and necessary for the conduct and provision of the legal services on your behalf which may include other solicitors conveyancers , agents employed on your behalf to carry out specific services or accountants and other advisers connected with the provision of legal services on your behalf

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

  • International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Data security

We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These measures will be regularly reviewed .

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

The normal period will be six years but the time can vary depending upon specific agreement or where there is a legal or regulatory requirement to do so.

Your legal rights

You have the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you.

Request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

Request restriction of processing of your personal data in certain circumstances and where certain conditions are met  

Request the transfer of your personal data to you or to a third party.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact  David Mouland.

 

Contact us to arrange a meeting

Address

Luttons Dunford Solicitors
49 Brunswick Road
Gloucester

GL1 1JS

 

Tel: 01452 529751

 

Luttons Dunford Solicitors 

16 Imperial Square

Cheltenham

GL50 1QZ

 

Tel: 01242 588570

 

E-mail: info@luttonsdunford.co.uk

 



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